Job Purpose:

To provide administrative support to the Managing Director, Labour controller and the wider team, providing an exceptional level of service to both internal and external customers.

Key Accountabilities (major end results the job is expected to achieve):

• Customer Service
  • To receive, action and direct telephone calls, mail and email requests for information, service or support in a timely, professional, courteous and customer-focussed manner.
  • To update customer portals with required documentation once work has been undertaken thereby facilitating payment.
• Office Admin
  • Raise Purchase Order requests, liaise with Finance and submit orders to suppliers when requested
  • Hiring of equipment and booking of access machinery including arranging delivery
  • Dealing with certifications and assisting the Labour controller in the weekly planning and covering for absence and holidays where necessary
  • Ordering essential job parts, completing weekly engineers job packs in a timely manner and compiling and issuing RAMS to engineers and customers
  • Inputting information on spreadsheets and processing payments for parking fees, ad hoc purchases, postal/carriage etc.
  • Booking and managing overnight hotel accommodation and parking (as req’d) for the Engineers working away from home and where requested by the Operations team make the necessary arrangements.
  • Collating and processing engineer expenses including p/o’s relating to engineer purchases
  • Ensure electronic and paper files are well organised and accurately maintained
  • Organise the retention and archiving of paperwork that must be retained for safety and financial reasons.
  • Processing customer renewal orders, data entry and assigning tasks as applicable on Clarity.
• As a member of small team, provide administrative support to others in the wider team as directed. 
• Job Context / Key Challenges:
• This role provides critical support to a small busy team. In a highly competitive market, the provision of accurate data and a customer-centred approach are key factors in the ongoing success and future growth of the business.
  
  Role Dimensions:
  
  • No direct reports
  • Interfaces with both internal and external customers
    
  
  Person Profile (Qualifications, Knowledge, Skill and Experience):
  
  • Proven experience in a similar role (service orientated with field-based personnel and national customers)
  • Strong IT skills, including MS Outlook, Word and Excel
  • Excellent communication and organisational skills, with proven experience of accurate information and systems maintenance
  • Excellent attention to detail
  • Professional, customer-focussed manner, helpful and supportive to colleagues
    
  
  Organisation Structure (place in the organisation):
  
  • This role forms part of a small, busy team working out of the Sheffield office
  • Whilst the job holder reports to the Managing Director, he or she must work flexibly to support the whole operational team, both within the office and out in the field.